About Us

Lookout Advisors is a customer experience management and technology consulting firm dedicated to accelerating revenue growth, improving the bottom line and significantly enhancing the customer experience of client organizations.  We have a strong portfolio of clients that include users, providers and investors of customer experience, contact centers, self service, CRM, inside sales and related solutions and services.  Our clients range from Global 500 companies where we have led customer experience strategies and contact center optimization, to mid-sized contact center outsourcers where we have completed go-to-market strategic plans and market research, to investor groups where we have led M&A scans and due diligence assessments.

Lookout Advisors was founded and is led by Ron Dull, an executive with over 25 years of experience in customer experience-related operations, technology, consulting, outsourcing, sales, client relations, strategy and M&A.  Lookout Advisors is comprised of Ron and a number of other strategy, operations and technology executives very experienced in “hands on” business leadership and consulting related to customer experience, contact centers and CRM.  Our “home office” is in Cincinnati, Ohio, though our consultants are based in locations throughout the United States and world.